Logging in to OkiOki: set up and change login methods (password, itsme, Google)

In the My login methods section, you choose how you want to sign in to OkiOki. You can enable multiple methods for extra flexibility, such as username and password, itsme or Google . This way, you can simply use the sign‑in method that suits you best.

There must always be at least one login method active.

1. Where to find your login methods

1.1. Where to find your login methods

You can open the My login methods page in two ways:

Via the app

1. Log in to OkiOki.
2. Go to My account.
3. Select App settings.
4. Scroll down to the My login methods section.

Via a direct link

Go to: https://www.okioki.be/preferences/app 

2. Username & password

2.1. What can you do here?

With Username & password, you can:

• change your password;
• update your e‑mail address (username);
• switch off password login (if at least one other method is still active, such as itsme or Google).

2.2. Setting a password

1. Go to My login methods.
2. Under Username & password, click Set password.
3. You’ll receive an e‑mail with a link.
4. Click the link, choose a secure password and confirm.
5. From then on, you can sign in with your e‑mail address and that password.

2.3. Changing your e‑mail address (username)

1. In My login methods, click Edit next to Username.
2. Enter your new e‑mail address and your current password.
3. We’ll send an e‑mail to your new address with a confirmation link.
4. Click the link to complete the change. You’ll be logged out.
5. Log back in with your new e‑mail address.
6. You’ll also receive an e‑mail at your old address to confirm that your e‑mail has been changed.

2.4. Changing your password

1. In My login methods, click Edit next to Password.
2. Enter your current password, your new password and the confirmation.
3. If you meet all requirements, your password will be updated.
4. You’ll be logged out and receive an e‑mail that your password has been changed.
5. Sign back in with your new password.

2.5. Switching off password login

1. In My login methods, click Deactivate next to Username & password.
2. Enter your password to confirm.
3. Is at least one other login method active (itsme or Google)? Then we’ll switch off password login.
4. Your e‑mail address remains your username, but you can no longer sign in with it until you reactivate this login method.
5. In the meantime, you sign in with your other method(s), for example itsme or Google.

3. itsme

3.1. What can you do here?

With itsme , you can:

• link your itsme account;
• switch off itsme as a login method.

3.2. Linking itsme

1. Go to My login methods.
2. Under itsme, click Link itsme account or switch the toggle on:  
3. Confirm with your OkiOki password.
4. Follow the steps in the itsme flow.
5. Back in OkiOki, you’ll see your linked phone number under itsme.

3.4. Switching off itsme

1. In My login methods, click Deactivate next to itsme or switch the toggle off:  
2. Is at least one other login method still active? Then we’ll switch itsme off.
3. You can no longer sign in with itsme, but you can still use your other method(s).

4. Google

4.1. What can you do here?

With Google , you can:

• link a Google account;
• change the linked Google account;
• switch off Google as a login method.

4.2. Linking Google

1. Go to My login methods.
2. Under Google, click Link Google account or switch the toggle on:  
3. Confirm with your OkiOki password.
4. Sign in to Google with the account you want to use.
5. Back in OkiOki, you’ll see your linked e‑mail address under Google.

Do you see a message that this Google account is already linked?
Then it’s already connected to another OkiOki subscription and you can’t add it here.

4.3. Switching off Google

1. In My login methods, click Deactivate next to Google or switch the toggle off:  
2. Is at least one other login method still active? Then we’ll switch Google off.
3. You can no longer sign in with Google, but you can still use your other method(s).

5. FAQ

5.1. Which login method do you recommend?

If you have the choice, we recommend signing in with itsme or Google.

• These accounts are usually better protected (for example with 2FA).
• You don’t need to remember an extra OkiOki password.
• You reduce the risk of using the same password in multiple places.

Don’t have itsme or Google, or prefer not to use them?
Then you can, of course, just sign in with username and password.

5.2. Why can’t I link itsme or Google?

You first need a password login. Set a password under My login methods and then try again.

5.3. I can’t switch off a login method. Why?

You can only switch off a login method if at least one other method remains active. Is it your last method? First add another login method.

5.4. I switched off password login and now I can’t change itsme/Google. Why?

Without a password login, you can’t:

• link / change itsme or Google;
• switch off itsme or Google.

First set a password again via Username & password → Set password. After that, you can manage itsme and Google again.

5.5. I don’t receive an e‑mail to change my password or confirm my e‑mail. What now?

• Check your spam / junk folder.
• Verify that you’re using the correct e‑mail address in OkiOki.
• Wait a few minutes and, if needed, try again.

Still no e‑mail? Then contact OkiOki support.

5.6. I changed my password or e‑mail and I’m logged out everywhere. Is that correct?

Yes. For this type of change, OkiOki deliberately logs you out on all your devices for security reasons. Then you simply sign back in with your new details.

5.7. Why do I have to enter my password to link, change or switch off itsme or Google?

This confirms it’s really you. By asking for your OkiOki password for these actions, we prevent someone who has access to your device from changing your login methods.

5.8. I get a message that my Google account is already linked.

That account is already linked to another OkiOki subscription.

You can then:

• use a different Google account, or
• first remove the Google link in that other subscription, and then link it here.