Setting up Peppol notifications in OkiOki (email notifications)

With Peppol notifications, you let OkiOki notify you by e‑mail about what happens to your documents on the Peppol network. In this guide, you’ll see which types of notifications exist and where you can configure them.

1. Where to find your Peppol notifications

You manage your Peppol notifications in your notification settings.

Via the app

1. Log in to OkiOki.
2. Go to My account.
3. Select Notifications.
4. Scroll down to the Receive notification e‑mails section.
5. There you’ll find the blocks for Peppol notifications.

Via a direct link

Go to: https://www.okioki.be/preferences/notifications 

2. Which notifications can you configure?

In the Receive notification e‑mails section, you can configure three types of Peppol notifications.

2.1. New e‑invoices via Peppol

You can ask OkiOki to send you an e‑mail for every new e‑invoice that arrives via Peppol, to the e‑mail address you enter for this option.

2.2. Rejected documents

Rejected documents – All messages about documents that have been rejected for any reason.

You receive an e‑mail when Peppol reports that a document has been rejected, for example:

• an invoice that is not accepted by your customer or their software;
• a document that cannot be processed (error in the content or format);
• any situation where the result is: this document is not approved / not accepted.

2.3. Payment status info

Payment status info – All messages sent when an invoice has been fully or partially paid.

You receive e‑mails when Peppol reports that an invoice has been paid, for example:

• messages that an invoice has been fully paid;
• messages that an invoice has been partially paid.

In short: any message that says: this invoice (or part of it) has been paid.

2.4. All other messages about a document’s status

All other messages about a document’s status – All remaining messages about the status or processing of a document.

You receive e‑mails for all other status and processing messages about your documents that are not covered by the two previous groups, for example:

• messages that a document has been received;
• messages that a document has been accepted / approved;
• messages that a document is being processed or has another intermediate status;
• any other messages about the status or processing of your document that are not about “rejected” or “(partially) paid”.

3. Peppol notifications for invoices outside OkiOki

You can also send invoices via Peppol with other software than OkiOki. As long as OkiOki is your Peppol access point, your notification settings also apply to those invoices.

Concretely:

• OkiOki receives the responses from the Peppol network (for example: rejected, paid, …), even for invoices that are not stored in OkiOki itself.
• We send you e‑mails according to the Peppol notifications you have configured.
• If OkiOki does not know the document, we attach the full technical message as an attachment, so that you (or your accountant) can check all the details.

4. FAQ

4.1. You don’t receive e‑mails for Peppol messages

Check in My account → Notifications → Receive notification e‑mails:

• Is the notification for new e‑invoices via Peppol enabled, with a valid e‑mail address?
• Is the notification for other Peppol messages enabled, with a valid e‑mail address?
• For other Peppol messages: is at least one of the three groups ticked (Rejected documents, Payment status info, All other messages about a document’s status)?

4.2. Notifications for Peppol responses on invoices that aren’t in OkiOki

Yes, you receive those as well.

If you use OkiOki as your Peppol access point and you’ve configured your Peppol notifications:

• we also send e‑mails for responses to invoices you created in a different package;
• for those e‑mails, we attach the full technical message so you have all the details.

4.3. E‑mails about failed Peppol sends

E‑mails about a failed send of a Peppol invoice (for example “sending failed”):

• are always sent to your user e‑mail address;
• do not depend on the Peppol notification settings described above.