Uploading photos fails on Android – solutions

Issue: When uploading a document via "Take photo" or "Upload," the app repeatedly returns to the "Upload document" page without actually processing the photo. This often happens in a recurring loop: take photo > confirm > back to the start screen.

This issue is usually device-specific (not OkiOki-wide) and is related to Android settings on the affected smartphone.

Step 1: Check app permissions

1. Go to Settings > Apps > OkiOki > Permissions
2. Make sure the following rights are set to Allow:
   • Camera
   • Photos and videos (or Storage, depending on Android version)
3. Avoid the option "Only while using" if it imposes additional restrictions

Step 2: Disable battery optimisation for OkiOki

Some Android devices automatically interrupt apps when switching between the camera and OkiOki, causing the loop.

1. Go to Settings > Apps > OkiOki > Battery
2. Select No restrictions (not "Optimised")

Step 3: Clear the app cache

This is different from uninstalling and reinstalling the app and can fix corrupted temporary files.

1. Go to Settings > Apps > OkiOki > Storage
2. Tap on Clear cache

Step 4: Check the default camera app

If a non-standard camera app (e.g., from the device manufacturer) is active, this can cause conflicts. If possible, test with the standard Android camera set as the default app.

Step 5: Check special storage access (Android 16 and newer devices)

On some devices (especially Samsung, OnePlus and other customised Android layers), there is a separate setting that prevents third-party apps from directly saving photos.

1. Go to Settings > Apps > Special access
2. Look for the setting related to storage/file access for apps
3. Make sure OkiOki has access here

Still no solution?

Contact support and provide us with:

• The exact device model (e.g., Samsung S24, Pixel 9, ...)
• The Android version
• Whether the issue also occurs with "Upload" (instead of only "Take photo")