My sales invoice does not arrive in my customer's mailbox

Are you sending your sales invoices via email and does it seem like they're not reaching your customer (or a CC or BCC email address)?

1. Check if OkiOki is reporting a sending error in the document details.

You can always check the sending status of your invoices in the document details.

If there's no error message there, your invoice email has already been sent successfully.

In the example below, you can see that the invoice was sent successfully on July 6, 2023.

2. Next, check your recipient's "Spam" or "Deleted Items" folders.

If you send your sales invoices from the default email address "invoices@okioki.be," they may end up in spam (and therefore sometimes automatically in "Deleted Items"), depending on the recipient's mailbox.

You can see which email address your sales invoices are being sent from today in your billing settings.

That's why it's increasingly better to send your sales invoices from your own mailbox linked to OkiOki.

3. Send your sales invoices from your own mailbox.

It's always best to send your sales invoices from your own mailbox linked to OkiOki. If you connect your mailbox to OkiOki, you can also select your own email address as the sender for your sales invoices. This guarantees better delivery of your emailed invoices.