A document is in my email, but the invoice is not being picked up. What do I do?

You can always manually add documents to OkiOki using one of the following 3 ways:

• Upload an existing digital document (image or pdf) present on your phone or PC into OkiOki.
• Send the document to your personal OkiOki email address.
• Upload the document into your Cloud storage folder.

Why did OkiOki not pick up my document?

The OkiOki algorithm actually works like a two-stage rocket when it comes to extracting documents from linked email accounts.

Firstly, OkiOki scans the email message for keywords or patterns that unmistakably refer to a payment, an invoice or something similar. Only when those references are found will OkiOki also process the attached documents.

Secondly, OkiOki extracts the attachments from the message and adds them to OkiOki after "reading" those documents via OCR (Optical Character Recognition). Based on that OCR data, the document meta data (type of document, amount, supplier, customer...) are populated.

Why the two-step approach? We chose this solution to avoid picking up too many documents that are not relevant. In that case, you as a user would have to regularly delete several documents, which seems to us a bigger burden than forwarding one document to your OkiOki email address.