Why this notification?
The "You have a response on an invoice" email appears when your client has opened/received/processed the invoice via PEPPOL. Only PEPPOL invoices generate this feedback (not regular PDF emails).
Why only this invoice?
- Not all accounting software supports PEPPOL responses
- Exact Online, Teamleader, Banana, WinBooks... → ✅ Response possible
- Outlook/private email, simple PDFs → ❌ No response
PEPPOL Statuses Explained
| Status | Meaning | Action required | |
|---|---|---|---|
| ACCEPTED ✅ | Client finally approved & booked | ✅ Done | |
| ACKNOWLEDGED ℹ️ | Client received/seen (not yet approved) | ℹ️ Await approval | |
| REJECTED ❌ | Client rejected (BTW/tax, amount errors...) | ❌ Correct → resend | |
| PENDING ⏳ | Client no response yet | ⏳ Remind or wait |
What to do per status?
ACCEPTED: Perfect! Invoice processed. Expect payment soon.
ACKNOWLEDGED: Client informed. Track payment via bank sync.
REJECTED: Open invoice in OkiOki → fix errors → resend via PEPPOL.
PENDING: Send reminder via OkiOki or wait 7-14 days.
Coming Soon in OkiOki: Live Status Dashboard!
textInvoices → "PEPPOL Status" column
- Invoice #123 → Client X → ACCEPTED ✅ Feb 2
- Invoice #124 → Client Y → PENDING ⏳ since Feb 1
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