What should I do in case my bank account is not linked anymore?

The PSD2 regulations require that every user reconfirms his or her bank connection every 180 days. (In the past this was set to every 90 days.) When reaching that deadline OkiOki will inform you and invite you to reconnect your bank account. Reconnecting your bank account follows the same procedure as connecting your bank account the first time. Therefore, OkiOki will redirect you to your bank where you can give your consent via Itsme or with your bank card and bank card reader.

From the "Connections" > "Bank" menu, go to the overview of your linked bank accounts. There you can see which bank account you need to reconfirm. Click this bank account and in the detail you will find the 'Reconnect' button. OkiOki refers you to your online bank where you confirm your link via Itsme or via your bank card and bank card reader.