What if my client uses the same email address for multiple enterprises?

If one of your customers has multiple enterprises, then a different OkiOki account must be created for each enterprise of that customer. Today you can only create one account per email address. This means that today you need a unique email address for each OkiOki account, and you cannot use one email address for multiple OkiOki accounts. 

So basically, the customer should have a separate email address for each enterprise. If the customer does not have separate email addresses, but uses a Gmail, iCloud or Outlook address for the correspondence of their enterprises, there is a possible solution for this.

Task-specific email addresses

Gmail and Outlook offer task-specific email addresses, which you can create by adding a plus sign. In this way, all your messages still end up in the same mailbox, but you have different email addresses that you can use for other purposes. 

For example, if my email address is john.wayne@gmail.com. 🤠

Then I can also use it

• john.wayne+company1@gmail.com (where you replace company1 with eg the name of the company)
• john.wayne+company2@gmail.com

Both email addresses refer to john.wayne@gmail.com but OkiOki sees them as 2 different users.

• Read here how task-specific addresses work in Gmail
• Read here how task specific addresses work in Outlook

How do I know if my customer has a Gmail, iCloud or Outlook address?

Either you can see it in the address itself, e.g. john.wayne@gmail.com.

Or the customer has such an address behind it but has their own domain name. E.g. support@okioki.be is an Outlook address behind it. And how can you find that out?

1. Go to https://mxtoolbox.com/, enter the domain name and click on the “MX Lookup” button.

2. The results will show that this domain, and therefore all email addresses on this domain, are of the “Outlook” type.